Every client must have an initial assessment in order for orthotics to be fabricated. A basic gait analysis is integral to this process. However, please let your pedorthist know that you wish a basic assessment and we can stick to the most important information.

Absolutely! We typically see lots of active children suffering from pain or injury, and also those who have parents concerned about their growth and development. Under age 12 is a reduced assessment cost but includes many of the same things we observe with our adult clients.

Observing the patterns of movement during cycles of walking or running is gait analysis. This can be performed simply watching someone walk in an open space, or by using video cameras to capture slow motion. It is a very important tool for pedorthists to assess and treat injury and pain.

Bring footwear you typically wear for sport or daily use, as well as comfortable loose pants or shorts. Our running clients should make sure to bring their current running shoes as well as typical running clothing (shorts, t-shirt, sports bra, etc.).

Screenshots are often easier to interpret and can be sent via email, but video can be provided as well at a patient or referring practitioner’s request.

Simply let your pedorthist know you aren’t comfortable with using a treadmill and we can conduct your analysis elsewhere with the same overall result. Your comfort is our priority so we can delay the treadmill to a later appointment or eliminate it entirely. We need to observe an accurate gait pattern, so if you are not used to a treadmill, this can actually be detrimental rather than helpful.

It is up to you as a client to determine what your insurance company requires to make a claim. Typically, a gait analysis and biomechanical assessment, prescription from a physician, paid receipt, and lab sheet is needed. Pedorthists cannot write prescriptions for services provided so you likely need to contact your family doctor to obtain this. We are happy to assist with paperwork questions and can always provide more information on our services.

Our typical turnaround for a pair of orthotics is one week from the date of the initial assessment.  We have an on-site lab and we manufacture them throughout the entire process.

Adjustments are very common!  Many people don’t need adjustments at all, some need 1-2, some 2-3, and occasionally clients need more than that. We include 6 months of follow up appointments in the purchase of your custom orthotics and we can always evaluate your orthotics after this period has passed.  Just contact us to book a consultation.

We do provide direct billing for Veteran's Affairs, RCMP, and Canadian Armed Forces through Blue Cross and most WSIB claims.

Unfortunately we are not able to do direct billing to most private insurance companies for any of our services, but are pleased to guide you if you require assistance navigating generic insurance questions.

Because we conduct a thorough assessment, we are able to determine your treatment options and formulate a decision on whether custom orthotics are relevant for you or not at your first visit.  Even if orthotics are recommended, we do provide other options and education to follow as usually orthotics are only part of the treatment plan.

Our custom orthotics can be made to fit almost anything! Your pedorthist will give you recommendations of what footwear and orthotic combination would benefit you the most for your condition.

A referral is not necessary but many allied practitioners and physicians choose to send us an email or note when sending a client to us. Many of our clients wait to get a prescription until they have had their initial visit because we do not know if orthotics are required or not. If required, your insurance will likely require a prescription dated before you pay for your orthotics.

Replacement and refurbishment depends on the materials used to fabricate your orthotics. Typically, your orthotics will last 2-3 years before the soft covers wear down and require refurbishment. This can lengthen the lifespan of your orthotics as the supportive shell will last closer to 5-10 years or more.

We can always adjust orthotics to footwear after they are purchased. Typically, our clients will bring their new footwear to their orthotic pick up appointment for fitting, but it is not always necessary.

C. Ped (C)’s or Canadian Certified Pedorthists, are experts in lower extremity biomechanics.  Certified Pedorthists assess and recommend treatment that can include custom orthotics, footwear, and home exercise.  Visit www.pedorthic.ca for more information.

We do not accept returns on any custom or OTS products besides SUPERfeet and Correct Toes.  Our custom orthotics include a one year warranty against defects and excessive wear.  For products that are not fabricated on-site, we can always contact the company on your behalf if there is a problem.  Be sure to contact us if you are having issues with any item purchased at our clinic.